Role of the CIO ahead of Black Friday/Cyber Monday

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Bill Berutti, BMC Software offers his opinion on how retailers must prepare for possible outages, and cyber attacks, and the challenges that lie ahead for the CIO specifically in this challenging weekend.

Retailers are gearing up for the biggest shopping day of the year – Black Friday and Cyber Monday – with online sales expected to hit (£966 million in the UK / €188 million in France / €332 million in Germany), according to RetailMeNot. With such a high volume of demand, many retailers have had to swiftly upgrade their e-commerce offerings to prepare for possible outages.

Bill Berutti, President of Datacenter Cloud & Automation at BMC :

“Aside from mitigating the possibility of website outages, retail CIOs must be on high alert for savvy cyber criminals on Black Friday and Cyber Monday. With high levels of online traffic and orders expected, retail CIOs must take every possible step to ensure that customer data remains secure. To keep hackers at bay, retail CIOs should consider automating security workflows and the processing of customer data collected and processed this weekend, to eliminate human error and prevent security breaches impacting reputations or resulting in significant financial losses.”

About BMC
BMCBMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business, and that IT drives business to the digital age.


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