Expert Recommendation On New Phishing Scam Asks For Bank PIN By Phone

Digital lawyer Peter Gundst details a phishing scam in which a caller claimed to be from his bank, asking him if he had used his card in a remote city (https://twitter.com/DigitalLawyer/status/1181348689756864513?s=20).  When he said he hadn’t, the caller “blocked” the transaction and asked for his PIN and said they were sending a “verification PIN” that the victim read back. He later realized that his password was reset with the verification number the fraudster sent to his phone. A KnowBe4 expert offers advice on detecting similar scams.


EXPERTS COMMENTS
Javvad Malik, Security Awareness Advocate,  KnowBe4
October 14, 2019
The victim was wise to end the conversation and immediately call his bank when he believed something was wrong.
These vishing (voice phishing) scams are becoming more and more sophisticated as this story illustrates. This is why educating the public and employees about these types of attacks is more important than ever. The victim was wise to end the conversation and immediately call his bank when he believed something was wrong. To protect themselves, if a person receives a call like this, they should end the call immediately, before giving out any information, and contact the bank directly on their published customer service number. This customer service number can be found on the official bank website, or if the call is about a credit card, on the back of the card. If there is really fraudulent activity taking place with the account, the bank or credit card company will direct them to the right department.

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